Abstract
The relevance of the knowledge involved in organizational activities has already been addressed since earliest management theories. In this context, several works in the literature discuss how a so-called Knowledge Intensive Process (KIP) may be better understood and managed. The first step towards these goals is the identification of its elements. This is not a trivial task, since KIP involve many subjective and complex concepts that are typically tacit to stakeholders, and thus subject to different interpretations. However, a common interpretation of a KIP among all its participants is essential to prevent communication and comprehension problems. This paper presents an ontology that defines concepts and relationships of a KIP. We discuss the results of an exploratory study where a KIP was described by its participants in a collaborative manner, using a storytelling technique. The goal was to explore the use of the ontology as a basis for identifying the elements within the process description.
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dos Santos França, J.B., Netto, J.M., do E.S. Carvalho, J., Santoro, F.M., Baião, F.A., Pimentel, M. (2012). An Exploratory Study on Collaboratively Conceptualizing Knowledge Intensive Processes. In: Bider, I., et al. Enterprise, Business-Process and Information Systems Modeling. BPMDS EMMSAD 2012 2012. Lecture Notes in Business Information Processing, vol 113. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-31072-0_4
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DOI: https://doi.org/10.1007/978-3-642-31072-0_4
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