Abstract
E-invoicing has benefits that are quite valuable to any enterprise, for example, cost savings, automated accounting procedures and increased efficiency of the workforce. This paper reports the results of a study that focused on the ease of use, learnability and low usage of e-invoices in SMEs. The study was conducted with 12 Finnish small and medium enterprises (SME). The paper demonstrates use habits related to the e-invoicing systems and presents positive and negative comments from the users. According to the users, the benefits of e-invoicing are on a rudimentary level. On the negative side, the SMEs cannot realize all the benefits of e-invoicing.
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Lumiaho, L., Rämänen, J. (2011). Electronic Invoicing in SMEs. In: Marcus, A. (eds) Design, User Experience, and Usability. Theory, Methods, Tools and Practice. DUXU 2011. Lecture Notes in Computer Science, vol 6769. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-21675-6_55
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DOI: https://doi.org/10.1007/978-3-642-21675-6_55
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