Abstract
The purpose of this study is to analyze customers’ satisfaction for the stiffness of outside panels of passenger cars. Including ‘satisfaction’, four affective variables were selected for rating affection of outside panel stiffness. About fifty customers evaluated the hood and trunk lid of nine midsize passenger cars with a developed questionnaire in the study. The stiffness of the hood and trunk lid for the nine vehicles was measured using stress-strain curves. It was found that customers were more satisfied as the slope of the stress-strain curves increased, and the decrease at a point in the curve had negative effects. In this study, the levels of satisfaction of outside panel stiffness were grouped by stress-strain curves, and it is likely that the affective quality of outside panel stiffness can be controlled by them.
Chapter PDF
Similar content being viewed by others
Keywords
References
Alcantara, E., Artacho, M.A., Gonzalez, J.C., Garcia, A.C.: Application of Product Semantics to Footwear Design. Part I - Identification of Footwear Semantic Space Applying Differential Semantics. International Journal of Industrial Ergonomics 35(8), 713–725 (2005)
Chuang, M.C., Ma, Y.C.: Expressing the Expected Product Images in Product Design of Micro-electronic Products. International Journal of Industrial Ergonomics 27(4), 233–245 (2001)
Demirbilek, O., Sener, B.: Product Design, Semantics and Emotional Response. Ergonomics 46(13/14), 1346–1360 (2003)
Griffin, A., Hauser, J.R.: The Voice of the Customer. Marketing Science 12(1), 1–27 (1992)
Helander, M.G., Khalid, H.M.: Affective and Pleasurable Design. In: Salvendy, G. (ed.) Handbook of Human Factors and Ergonomics, 3rd edn. Wiley Interscience, New York (2005)
Helander, M.G., Tham, M.P.: Hedonomics-Affective Human Factors Design. Ergonomics 46(13/14), 1269–1272 (2003)
Houser, K.W., Tiller, D.K.: Measuring the Subjective Response to Interior Lighting: Paired Comparisons and Semantic Differential Scaling. Lighting Research and Technology 35(3), 183–195 (2003)
Hsu, S.H., Chuang, M.C., Chang, C.C.: Semantic Differential Study of Designers’ and Users’ Product form Perception. International Journal of Industrial Ergonomics 25(4), 375–391 (2000)
Jindo, T., Hirasago, K.: Application Studies to Car Interior of Kansei Engineering. International Journal of Industrial Ergonomics 19, 105–114 (1997)
LaChance-Porter, S.: Impact of User Focus Groups on the Design of New Products. In: Proceedings of the 14th National on-line Meeting, New York, pp. 265–271 (1993)
Llinares, C., Page, A.: Application of Product Differential Semantics to Quantify Purchaser Perceptions in Housing Assessment. Building and Environment 42(7), 2488–2497 (2007)
Mondraqon, S., Company, P., Vergara, M.: Semantic Differential Applied to the Evaluation of Machine Tool Design. International Journal of Industrial Ergonomics 35(11), 1021–1029 (2005)
Nagamachi, M.: Introduction of Kansei Engineering. Japan Standard Association, Tokyo (1996)
Nagamachi, M.: Kansei Engineering in Consumer Product Design. Ergonomics in Design 10(2), 5–9 (2002)
Nakada, K.: Kansei Engineering Research on the Design of Construction Machinery. International Journal of Industrial Ergonomics 19, 129–146 (1997)
Osgood, C., Suci, G., Tannenbaum, P.: The Measurement of Meaning. University of Illinois Press, Urbana Champaign (1967)
Ou, L., Luo, M.R., Woodcock, A., Wright, A.: A Study of Colour Emotion and Colour Preference. Part 1: Colour emotions for single colours. Color Research and Application 29(3), 232–240 (2004)
Petiot, J., Yannou, B.: Measuring Consumer Perceptions for a Better Comprehension, Specification and Assessment of Product Semantics. International Journal of Industrial Ergonomics 33(6), 507–525 (2004)
Schütte, S., Eklund, J.: Design of Rocker Switches for Work-Vehicles: An Applications of Kansei Engineering. Applied Ergonomics 36, 557–567 (2005)
You, H., Ryu, T., Oh, K., Yun, M.H., Kim, K.J.: Development of Customer Satisfaction Models for Automotive Interior Materials. International Journal of Industrial Ergonomics 36(4), 323–330 (2006)
Yun, M.H., Han, S.H., Ryu, T., Yoo, K.: Determination of Critical Design Variables Based on the Characteristics of Product Image/Impression: Case Study of Office Chair Design. In: Proceedings of the Human Factors and Ergonomics Society 45th Annual Meeting, pp. 712–716 (2001)
Yun, M.H., Han, S.H., Hong, S.W., Kim, J.: Incorporating User Satisfaction into the Look-and-feel of Mobile Phone Design. Ergonomics 46, 1423–1440 (2003)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Rhiu, I., Ryu, T., Jin, B., Yun, M.H. (2011). Analysis of Customer Satisfaction on the Stiffness of Outside Panels of Passenger Cars. In: Jacko, J.A. (eds) Human-Computer Interaction. Users and Applications. HCI 2011. Lecture Notes in Computer Science, vol 6764. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-21619-0_34
Download citation
DOI: https://doi.org/10.1007/978-3-642-21619-0_34
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-21618-3
Online ISBN: 978-3-642-21619-0
eBook Packages: Computer ScienceComputer Science (R0)