Skip to main content
SpringerLink
Log in

An Online Focus Group Approach to e-Government Acceptance and Use

  • Conference paper
Trends and Advances in Information Systems and Technologies (WorldCIST'18 2018)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 745))

Included in the following conference series:

Abstract

The emergence and widespread use of Information and Communication Technologies enabled government agencies to develop their capacity for citizens interaction, hence providing better public services. These electronic services, typically known as e-Government, have been undergoing significant development over the last few years. Information technologies have become one of the central elements in electronic governance today, and probably they will outstand in the future too.

Despite the clear advantages inherent in e-Government services usage, the interaction rate between citizens and governments is still low and considered to be unsatisfactory. In order to understand which determinants may influence and trigger the adoption of e-Government services by civil society, a research methodology consisting of a theory-based qualitative validation, has been defined. This validation is performed by an Online Focus Group, where several experts were involved with the goal of reaching a set of remarkable considerations about potential determinants that can influence the use of e-Government services.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 259.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 329.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Bertot, J.C., Jaeger, P.T.: User-centered e-government: challenges and benefits for government web sites. Gov. Inf. Quart. 23, 163–168 (2006)

    Article  Google Scholar 

  2. Al Hujran, O., Aloudat, A., Altarawneh, I.: Factors influencing citizen adoption of e-government in developing countries: the case of Jordan. Int. J. Technol. Hum. Interact. (IJTHI) 9, 1–19 (2013)

    Article  Google Scholar 

  3. Al-Hujran, O., Al-Debei, M.M., Chatfield, A., Migdadi, M.: The imperative of influencing citizen attitude toward e-government adoption and use. Comput. Hum. Behav. 53, 189–203 (2015)

    Article  Google Scholar 

  4. Lallmahomed, M.Z., Lallmahomed, N., Lallmahomed, G.M.: Factors influencing the adoption of e-government services in mauritius. Telematics Inform. 34, 57–72 (2017)

    Article  Google Scholar 

  5. Peña-López, I.: UN e-government survey 2012. e-Government for the people (2012)

    Google Scholar 

  6. Manoharan, A.: Active citizen participation in e-government: a global perspective: a global perspective. IGI Global, Hershey (2012)

    Book  Google Scholar 

  7. Aggelidis, V.P., Chatzoglou, P.D.: Using a modified technology acceptance model in hospitals. Int. J. Med. Inf. 78, 115–126 (2009)

    Article  Google Scholar 

  8. ANACOM: E-government - Portugal entre os melhores da Europa (2011)

    Google Scholar 

  9. Chan, F.K., Thong, J.Y., Venkatesh, V., Brown, S.A., Hu, P.J., Tam, K.Y.: Modeling citizen satisfaction with mandatory adoption of an e-government technology (2011)

    Google Scholar 

  10. Nunes, S., Martins, J., Branco, F., Gonçalves, R., Au-Yong-Oliveira, M.: An initial approach to e-government acceptance and use: a literature analysis of e-Government acceptance determinants. In: 2017 12th Iberian Conference on Information Systems and Technologies (CISTI), pp. 1–7 (2017)

    Google Scholar 

  11. Gonçalves, R., Martins, J., Pereira, J., Cota, M., Branco, F.: Promoting e-commerce software platforms adoption as a means to overcome domestic crises: the cases of Portugal and Spain approached from a focus-group perspective. In: Trends and Applications in Software Engineering, pp. 259–269. Springer (2016)

    Google Scholar 

  12. Atkinson, A., Bellis, M., Sumnall, H.: Young peoples’ perspective on the portrayal of alcohol and drinking on television: findings of a focus group study. Addict. Res. Theory 21, 91–99 (2013)

    Article  Google Scholar 

  13. Anshari, M., Almunawar, M.N., Shahrill, M., Wicaksono, D.K., Huda, M.: Smartphones usage in the classrooms: learning aid or interference? Educ. Inf. Technol., 1–17 (2017)

    Google Scholar 

  14. Martins, A., Queirós, A., Rocha, N., Santos, B.: Avaliação de usabilidade: uma revisão sistemática da literatura. RISTI-Revista Ibérica de Sistemas e Tecnologias de Informação, pp. 31–43 (2013)

    Google Scholar 

  15. Gonçalves, R., Martins, J., Pereira, J., Au-Yong-Oliveira, M., Ferreira, J.: Accessibility levels of Portuguese enterprise websites: equal opportunities for all? Behav. Inf. Technol. 31, 659–677 (2012)

    Article  Google Scholar 

  16. Jervaeus, A., Nilsson, J., Eriksson, L., Lampic, C., Widmark, C., Wettergren, L.: Exploring childhood cancer survivors’ views about sex and sexual experiences-findings from online focus group discussions. Eur. J. Oncol. Nurs. 20, 165–172 (2016)

    Article  Google Scholar 

  17. Stewart, D., Shamdasani, P.: Online Focus Groups. J. Adv. 46, 48–60 (2017)

    Article  Google Scholar 

  18. Kenny, A.J.: Interaction in cyberspace: an online focus group. J. Adv. Nurs. 49, 414–422 (2005)

    Article  Google Scholar 

  19. Alharbi, N., Papadaki, M., Dowland, P.: The impact of security and its antecedents in behaviour intention of using e-government services. Behav. Inf. Technol., 1–17 (2016)

    Google Scholar 

  20. Faqih, K.: An empirical analysis of factors predicting the behavioral intention to adopt Internet shopping technology among non-shoppers in a developing country context: does gender matter? J. Retail. Consum. Serv. 30, 140–164 (2016)

    Article  Google Scholar 

  21. Oliveira, T., Alhinho, M., Rita, P., Dhillon, G.: Modelling and testing consumer trust dimensions in e-commerce. Comput. Hum. Behav. 71, 153–164 (2017)

    Article  Google Scholar 

  22. Carter, L., Weerakkody, V., Phillips, B., Dwivedi, Y.: Citizen adoption of E-Government services: exploring citizen perceptions of online services in the United States and United Kingdom. Inf. Syst. Manage. 33, 124–140 (2016)

    Article  Google Scholar 

  23. Lee, C., Lei, U.: Adoption of e-government services in Macao. In: Proceedings of the 1st International Conference on Theory and Practice of Electronic Governance, pp. 217–220. ACM (2007)

    Google Scholar 

  24. Israel, D., Tiwari, R.: Empirical study of factors influencing acceptance of e-government services in India. In: Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance, pp. 141–146. ACM, Tallinn (2011)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Universidade de Trás-os-Montes e Alto Douro, Vila Real, Portugal

    Soraia Nunes, José Martins & Frederico Branco

  2. INESC TEC and UTAD, Vila Real, Portugal

    José Martins & Frederico Branco

  3. NOVA, Information Management School, Lisbon, Portugal

    Mijail Zolotov

Authors
  1. Soraia Nunes
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. José Martins
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Frederico Branco
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Mijail Zolotov
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Frederico Branco .

Editor information

Editors and Affiliations

  1. Departamento de Engenharia Informática, Universidade de Coimbra, Coimbra, Portugal

    Álvaro Rocha

  2. College of Engineering, The Ohio State University, Columbus, OH, USA

    Hojjat Adeli

  3. DSI/EEUM, Universidade do Minho, Guimarães, Portugal

    Luís Paulo Reis

  4. DIMES, Università della Calabria, Arcavacata di Rende, Italy

    Sandra Costanzo

Rights and permissions

Reprints and permissions

Copyright information

© 2018 Springer International Publishing AG, part of Springer Nature

About this paper

Cite this paper

Nunes, S., Martins, J., Branco, F., Zolotov, M. (2018). An Online Focus Group Approach to e-Government Acceptance and Use. In: Rocha, Á., Adeli, H., Reis, L.P., Costanzo, S. (eds) Trends and Advances in Information Systems and Technologies. WorldCIST'18 2018. Advances in Intelligent Systems and Computing, vol 745. Springer, Cham. https://doi.org/10.1007/978-3-319-77703-0_44

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-77703-0_44

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-77702-3

  • Online ISBN: 978-3-319-77703-0

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation