Abstract
Despite large investments and research, many Knowledge Management platforms still are not used to their full potential. In this paper, we present the learning oriented architecture for the implementation of knowledge management technology to ensure that it would contribute to a better connection of employees’ just in time learning with business demands. The framework draws on Knowledge Organisation Systems to establish this connection. We introduce four case studies in the professional services industry that have informed the framework. A key insight gained through this analysis is that Knowledge Management platforms need to better account for individual and collective perspectives in learning to realize their full potential.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Back, A., & Koch, M. (2011). Broadening participation in knowledge management in enterprise 2.0. it-Information Technology Methoden und innovative Anwendungen der Informatik und Informationstechnik 53(3), 135–141.
Bezanson, W. (2002). Performance support solutions: Achieving business goals through enabling user performance. Victoria: Trafford on Demand Publishing.
Caruso, S. J. (2017). A foundation for understanding knowledge sharing: organizational culture, informal workplace learning, performance support, and knowledge management. Contemporary Issues in Education Research (Online), 10(1), 45.
Chen, Y.-Y., & Huang, H.-L. (2012). Knowledge management fit and its implications for business performance: A profile deviation analysis. Knowledge-Based Systems, 27, 262–270.
Chisholm, M. (2009). Rethinking definitions. BeyeNETWORK. Retrieved from http://www.b-eyenetwork.com/view/10301.
Davenport, T., & Prusak, L. (1998). Learn how valuable knowledge is acquired, created, bought and bartered. The Australian Library Journal, 47(3), 268–272.
Dietz, J. L. (2006). Enterprise ontology: Theory and methodology. Berlin: Springer.
Ford, D. P., & Mason, R. M. (2013). A multilevel perspective of tensions between knowledge management and social media. Journal of Organizational Computing and Electronic Commerce, 23(1–2), 7–33.
Gray, D. E. (2007). Facilitating management learning: Developing critical reflection through reflective tools. Management Learning, 38(5), 495–517.
Jones, P. M. (2001). Collaborative knowledge management, social networks, and organizational learning. Systems, Social and Internationalization Design Aspects of Human-Computer Interaction, 2, 306–309.
Ley, T., Ulbrich, A., Scheir, P., Lindstaedt, S. N., Kump, B., & Albert, D. (2008). Modeling competencies for supporting work-integrated learning in knowledge work. Journal of Knowledge Management, 12(6), 31–47.
Lindstaedt, S. N., & Farmer, J. (2004). Kooperatives Lernen in Organisationen. In J. Haake, G. Schwabe & M. Wessner (Eds.), CSCL-Kompendium: Lehr- und Handbuch zum computerunterstützten kooperativen Lernen (pp. 191–200). Munich: Oldenbourg.
North, K., & Kumta, G. (2014). Knowledge management: Value creation through organizational learning. New York: Springer.
Schmidt, A., Hinkelmann, K., Ley, T., Lindstaedt, S., Maier, R., & Riss, U. (2009). Conceptual foundations for a service-oriented knowledge and learning architecture: Supporting content, process and ontology maturing. In S. Schaffert, K. Tochtermann, & T. Pellegrini (Eds.), Networked Knowledge—Networked Media: Integrating Knowledge Management, New Media Technologies and Semantic Systems. (pp. 79–94). Heidelberg: Springer.
Siemens, G. (2005). Connectivism: Learning as network-creation. ASTD Learning News, 10(1), 1–28.
Stokic, D., Correia, A. T., & Reimer, P. (2013). Social computing solutions for collaborative learning and knowledge building activities in extended organization. In Proceedings of the 5th International Conference on Mobile, Hybrid, and On-line Learning (eLmL’13).
Sultan, N. (2013). Knowledge management in the age of cloud computing and Web 2.0: Experiencing the power of disruptive innovations. International Journal of Information Management, 33(1), 160–165.
Thurimella, A., & Maalej, W. (2013). Managing requirements knowledge: Conclusion and outlook. Managing requirements knowledge (pp. 373–392). Berlin: Springer.
Wallace, B., & Ross, A. (2016). Beyond human error: taxonomies and safety science. Boca: CRC Press.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer International Publishing AG
About this chapter
Cite this chapter
Jaanus, J., Suomi, N., Ley, T. (2018). Towards a Learning Oriented Architecture for Digitally Enabled Knowledge Work. In: North, K., Maier, R., Haas, O. (eds) Knowledge Management in Digital Change. Progress in IS. Springer, Cham. https://doi.org/10.1007/978-3-319-73546-7_15
Download citation
DOI: https://doi.org/10.1007/978-3-319-73546-7_15
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-73545-0
Online ISBN: 978-3-319-73546-7
eBook Packages: Business and ManagementBusiness and Management (R0)