Abstract
Recently the Public Administrations pay a lot of attention to decreases the time required for document production and validation specifically in case of travel management. In this paper we describe the procedural steps followed to implement a first prototype framework for automating the travel management process adopted inside an Italian PA. To achieve this goal, we represent the process through Business Models specified into a formal notations. The experience highlighted important challenges in the application of automatic facilities for the travel management and let the detection of inconsistencies and improvements of the process itself.
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Acknowledgments
The authors would like to show their gratitude to the Claudio Montani, Director of the Istituto di Scienza e Tecnologie dell’Informazione “A. Faedo” (ISTI) of the Consiglio Nazionale delle Ricerche in Pisa, for his hints, incitements and useful discussions during the course of this experience.
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Calabró, A., Marchetti, E., Spagnolo, G.O., Cempini, P., Mancini, L., Paoletti, S. (2017). Towards the Automation of the Travel Management Procedure of an Italian Public Administration. In: Winkler, D., Biffl, S., Bergsmann, J. (eds) Software Quality. Complexity and Challenges of Software Engineering in Emerging Technologies. SWQD 2017. Lecture Notes in Business Information Processing, vol 269. Springer, Cham. https://doi.org/10.1007/978-3-319-49421-0_12
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