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New Contributions in Information Systems and Technologies pp 155–166Cite as

Decision Support in E-Government – A Pervasive Business Intelligence Approach

Case Study in a Local Government

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Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 354))

Abstract

Business Intelligence (BI) systems are being increasingly used by organizations and considered as an advantage, which goal is to offer access to information in a timely manner to support the decision-making process. Simultaneously, the local government has put forward quality assurance systems, with the goal of improving efficiency of internal processes, who require timely and quality information to function. However it should be noted that this is an area of activity with peculiar characteristics that must be taken into account. This paper presents a real case study and the development of a pervasive BI functional solution implemented in local government, providing support and improving the quality of processes. The developed solution brings some important contributions and represents some advances in the e-Government context applied to local governments. This solution is able to accommodate a wide range of users, with the information available anytime and anywhere, capable of issuing alerts and being ubiquitous, scalable and have real-time data availability.

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Author information

Authors and Affiliations

  1. Universidade do Minho, Guimarães, Portugal

    Rui Teixeira

  2. Centro Algoritmi, Universidade do Minho, Guimarães, Portugal

    José Machado, António Abelha, Manuel Filipe Santos & Filipe Portela

  3. Câmara Municipal de Guimarães, Guimarães, Portugal

    Fernando Afonso & Bruno Oliveira

Authors
  1. Rui Teixeira
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  2. Fernando Afonso
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  3. Bruno Oliveira
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  4. José Machado
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  5. António Abelha
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  6. Manuel Filipe Santos
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  7. Filipe Portela
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Corresponding author

Correspondence to Rui Teixeira .

Editor information

Editors and Affiliations

  1. DEI/FCT, Universidade de Coimbra, Coimbra, Portugal

    Alvaro Rocha

  2. Instituto Superior de Estatística e Gestão de Informação, Universidade Nova de Lisboa Instituto Superior de Estatistica, Lisboa, Portugal

    Ana Maria Correia

  3. DEIS, Università della Calabria, Arcavacata di Rende, Italy

    Sandra Costanzo

  4. DIS, Universidade do Minho, Guimarães, Portugal

    Luis Paulo Reis

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© 2015 Springer International Publishing Switzerland

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Teixeira, R. et al. (2015). Decision Support in E-Government – A Pervasive Business Intelligence Approach. In: Rocha, A., Correia, A., Costanzo, S., Reis, L. (eds) New Contributions in Information Systems and Technologies. Advances in Intelligent Systems and Computing, vol 354. Springer, Cham. https://doi.org/10.1007/978-3-319-16528-8_15

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  • DOI: https://doi.org/10.1007/978-3-319-16528-8_15

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-16527-1

  • Online ISBN: 978-3-319-16528-8

  • eBook Packages: EngineeringEngineering (R0)

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