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Improving Diplomatic Mission Service Production with Big Data: The Case of Indonesian Embassy in Moscow

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Industrial Engineering in the Industry 4.0 Era (ISPR 2023)

Part of the book series: Lecture Notes in Mechanical Engineering ((LNME))

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Abstract

The focus of this paper is on the production of government services, provided by administration department of the embassy, which accounts for high percentage of embassy expenditures. This study will act as a blueprint for the Embassy of the Republic of Indonesia in Moscow to adopt and implement Big Data-driven enterprise architecture mainly focused on the Administration Department. It is intended to guide the governmental organizations such as diplomatic missions and consular agencies and provide insightful knowledge to transform their activities and services into e-government solution through the power of digital technology. We discover more about the characteristics of government institutions and products in diplomatic systems that are leading the way in transforming how they operate with information technologies in era of Big Data and digitalization.

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Acknowledgment

The reported study was supported by the Project Group Competition Grant of the Graduate School of Business at the HSE University in 2022—2024.

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Authors and Affiliations

  1. Administration Department, Embassy of the Republic of Indonesia in Moscow, Moscow, Russia

    Muhamad Winata

  2. Department of Business Informatics, HSE University, Moscow, Russia

    Muhamad Winata & Peter Panfilov

Authors
  1. Muhamad Winata
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  2. Peter Panfilov
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Corresponding author

Correspondence to Peter Panfilov .

Editor information

Editors and Affiliations

  1. Institute of Production Engineering and Photonic Technologies, TU Wien, Vienna, Austria

    Numan M. Durakbasa

  2. Society for Production Research, Istanbul, Türkiye

    M. Güneş Gençyılmaz

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Winata, M., Panfilov, P. (2024). Improving Diplomatic Mission Service Production with Big Data: The Case of Indonesian Embassy in Moscow. In: Durakbasa, N.M., Gençyılmaz, M.G. (eds) Industrial Engineering in the Industry 4.0 Era. ISPR 2023. Lecture Notes in Mechanical Engineering. Springer, Cham. https://doi.org/10.1007/978-3-031-53991-6_11

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  • DOI: https://doi.org/10.1007/978-3-031-53991-6_11

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-53990-9

  • Online ISBN: 978-3-031-53991-6

  • eBook Packages: EngineeringEngineering (R0)

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