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Smart Home Service Experience Strategic Foresight Using the Social Network Analysis and Future Triangle

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Cross-Cultural Design. Product and Service Design, Mobility and Automotive Design, Cities, Urban Areas, and Intelligent Environments Design (HCII 2022)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 13314))

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Abstract

With smart homes’ development and market expansion, we must explore the smart home service experience with a long-term perspective with future thinking. First, this study reviewed the literature of smart home service experience, future thinking, and foresight. Then, data about smart home experience were collected from a Chinese social media, Weibo, and the weak signals of future smart home service experience were explored by conducting the social media analysis. The weak signals were analysed according to three dimensions of future triangle to predict the alternative futures of smart home service experience. Finally, four strategies were proposed for future smart home service experience from two aspects: functional and emotional experiences. First, system-connection experience must be improved, and incompatibility problems between different brands or platform products must be resolved through the means such as technology and communication protocols. Second, the device-usage experience must be enhanced, and the automation degree of smart home products must be improved using algorithms. Furthermore, enhanced privacy experience, user data security and social equality must be improved, protected, promoted, respectively. Finally, value-perception experience should be improved, the problems of energy saving and environmental protection for smart homes must be addressed, and user value-perception experience of ecological sustainability must be encouraged. In conclusion, we can use future thinking to develop smart homes service experience with a long-term perspective and enhance social equality and environmental sustainability.

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Authors and Affiliations

  1. Sungkyunkwan University, Suwon, 16419, South Korea

    Yu Cheng & Sanghun Sul

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  1. Yu Cheng
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  2. Sanghun Sul
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Correspondence to Sanghun Sul .

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Editors and Affiliations

  1. Tsinghua University, Beijing, China

    Pei-Luen Patrick Rau

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Cheng, Y., Sul, S. (2022). Smart Home Service Experience Strategic Foresight Using the Social Network Analysis and Future Triangle. In: Rau, PL.P. (eds) Cross-Cultural Design. Product and Service Design, Mobility and Automotive Design, Cities, Urban Areas, and Intelligent Environments Design. HCII 2022. Lecture Notes in Computer Science, vol 13314. Springer, Cham. https://doi.org/10.1007/978-3-031-06053-3_34

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  • DOI: https://doi.org/10.1007/978-3-031-06053-3_34

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-06052-6

  • Online ISBN: 978-3-031-06053-3

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