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Explainable Recommendations in Intelligent Systems: Delivery Methods, Modalities and Risks

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 385))

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Abstract

With the increase in data volume, velocity and types, intelligent human-agent systems have become popular and adopted in different application domains, including critical and sensitive areas such as health and security. Humans’ trust, their consent and receptiveness to recommendations are the main requirement for the success of such services. Recently, the demand on explaining the recommendations to humans has increased both from humans interacting with these systems so that they make an informed decision and, also, owners and systems managers to increase transparency and consequently trust and users’ retention. Existing systematic reviews in the area of explainable recommendations focused on the goal of providing explanations, their presentation and informational content. In this paper, we review the literature with a focus on two user experience facets of explanations; delivery methods and modalities. We then focus on the risks of explanation both on user experience and their decision making. Our review revealed that explanations delivery to end-users is mostly designed to be along with the recommendation in a push and pull styles while archiving explanations for later accountability and traceability is still limited. We also found that the emphasis was mainly on the benefits of recommendations while risks and potential concerns, such as over-reliance on machines, is still a new area to explore.

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Acknowledgments

This work is partially funded by iQ HealthTech and Bournemouth university PGR development fund.

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Authors and Affiliations

  1. Faculty of Science and Technology, Bournemouth University, Poole, UK

    Mohammad Naiseh & Nan Jiang

  2. Chengdu University of Information Technology, Chengdu, China

    Jianbing Ma

  3. College of Science and Engineering, Hamad Bin Khalifa University, Doha, Qatar

    Raian Ali

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  1. Mohammad Naiseh
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Correspondence to Mohammad Naiseh .

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  1. Utrecht University, Utrecht, The Netherlands

    Fabiano Dalpiaz

  2. Stockholm University, Kista, Sweden

    Jelena Zdravkovic

  3. The Institute of Digital Innovation and Research, Dublin, Ireland

    Pericles Loucopoulos

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Naiseh, M., Jiang, N., Ma, J., Ali, R. (2020). Explainable Recommendations in Intelligent Systems: Delivery Methods, Modalities and Risks. In: Dalpiaz, F., Zdravkovic, J., Loucopoulos, P. (eds) Research Challenges in Information Science. RCIS 2020. Lecture Notes in Business Information Processing, vol 385. Springer, Cham. https://doi.org/10.1007/978-3-030-50316-1_13

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