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Information and Communication Technology for Sustainable Tourism Development

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Abstract

The role of ICT for sustainable tourism development is discussed in this chapter. The tourism industry is experiencing a sustainability crisis. Mounting evidence exists on the detrimental impacts created as a result of tourism activities such as overcrowding in destinations and accelerated production of carbon emissions. Research in sustainable tourism is mature, but challenges still exist in its operationalization and addressing the consequences of tourism on the economic, sociocultural, and natural environments. Therefore, it is critical that e-tourism researchers focus their attention on how ICT can be of critical significance in addressing sustainability issues. This chapter first examines the relationship between ICT and sustainable tourism and subsequently focuses on ICT role in sustainable tourism for destination planners, tourists, and local communities. The specific ICTs used by each of these aforementioned groups are expanded upon. Detailed attention is given to how destination planners can position ICT for achieving the sustainable development goals. The chapter concludes by looking at the critical success factors of the effective implementation of ICT for sustainable tourism development.

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Authors and Affiliations

  1. Sheffield Business School, Sheffield Hallam University, Sheffield, UK

    Alisha Ali

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  1. Alisha Ali
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  1. The Howard Feiertag Department of Hospitality and Tourism Management, Pamplin College of Business, Virginia Tech, Blacksburg, VA, USA

    Zheng Xiang

  2. Department of Economics, Geography, Law and Tourism, The European Tourism Research Institute, Mid-Sweden University, Östersund, Jämtland, Sweden

    Matthias Fuchs

  3. Annenberg School for Communication and Journalism, University of Southern California, Los Angeles, CA, USA

    Ulrike Gretzel

  4. Institute for Digital Transformation, Ravensburg-Weingarten University of Applied Sciences, Weingarten, Germany

    Wolfram Höpken

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Ali, A. (2022). Information and Communication Technology for Sustainable Tourism Development. In: Xiang, Z., Fuchs, M., Gretzel, U., Höpken, W. (eds) Handbook of e-Tourism. Springer, Cham. https://doi.org/10.1007/978-3-030-48652-5_103

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