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Bringing Design Science Research to Service Design

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Exploring Service Science (IESS 2018)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 331))

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Abstract

Service design is a multidisciplinary field dedicated to create new and innovative services. To accomplish this goal, service design resorts to contributions from other disciplines such as service management, marketing, information systems and interaction design. However, service design lacks dedicated methods and models that integrate the contributions from these disciplines. Design science research (DSR) offers a solid methodology to develop such artifacts and is already starting to be used in service research. To show how DSR can support service design, this article presents two new service design methods that have been developed using DSR and examines the process followed for developing them. Building on these methods, the article discusses how DSR can leverage service design characteristics of multidisciplinarity, human-centeredness and creativity, to develop further knowledge contributions for service design. Finally, the challenges posed by using DSR in service design and service research are also discussed, as well as ways to address those challenges.

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Author information

Authors and Affiliations

  1. INESC TEC, University of Porto, Porto, Portugal

    Jorge Grenha Teixeira & Lia Patrício

  2. Faculty of IT, University of Jyväskylä, Jyväskylä, Finland

    Tuure Tuunanen

Authors
  1. Jorge Grenha Teixeira
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  2. Lia Patrício
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  3. Tuure Tuunanen
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Corresponding author

Correspondence to Jorge Grenha Teixeira .

Editor information

Editors and Affiliations

  1. Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology, Karlsruhe, Germany

    Gerhard Satzger

  2. INESC TEC, Universidade do Porto, Porto, Portugal

    Lia Patrício

  3. Institute for Manufacturing, University of Cambridge, Cambridge, UK

    Mohamed Zaki

  4. Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology, Karlsruhe, Germany

    Niklas Kühl

  5. Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology, Karlsruhe, Germany

    Peter Hottum

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Teixeira, J.G., Patrício, L., Tuunanen, T. (2018). Bringing Design Science Research to Service Design. In: Satzger, G., Patrício, L., Zaki, M., Kühl, N., Hottum, P. (eds) Exploring Service Science. IESS 2018. Lecture Notes in Business Information Processing, vol 331. Springer, Cham. https://doi.org/10.1007/978-3-030-00713-3_28

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  • DOI: https://doi.org/10.1007/978-3-030-00713-3_28

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-00712-6

  • Online ISBN: 978-3-030-00713-3

  • eBook Packages: Computer ScienceComputer Science (R0)

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