Process-Controlling – An Instrument to Support the Sustainability of Process Improvements

Abstract

Business processes in the e-Government are relatively complex, in particular which concerns the number of the persons and authorities involved. In addition business processes have the tendency to change with the time. The more complex the processes, the more largely is the danger, that they drift from and fail the goals of original process modeling within a short time. The process management requires therefore a process control, with which the constant actualisation of the process organization and a continuous adjustment at changed goals and basic conditions can be carried out. An organization concept is presented, with which the transition of a BPR project to a continuous improvement process is supported. It is reported on first experiences with this concept.